Support

Please select from one of the following options to make a request for work or to report a problem:

Telephone

Please call 01254 272665. You will be asked for your contact information and a brief outline of your request or problem. Where possible, you will be transferred to an available technician.

Email

Please send in your request to support@netdec.com. Please include your contact details and a brief outline of your request or problem. You will receive an automatic response as a confirmation that we have received your email. Requests through this channel are normally dealt with within 15-30 minutes within business hours, however if your request is urgent, please use the telephone method above.

Following these methods ensures that your call is logged, given a priority and quickly assigned to an available and suitable technician. Netdec are proud to use Microsoft CRM Dynamics TM for internal Case management to meet our strict quality assurance procedures.