01772 366100
IT Support

complete peace
of mind



Keeping your IT working at maximum efficiency


IT support from NetDec comes in all shapes and sizes, fitted exactly to your business to deliver the service you need to maximise your performance; all at the right pace, to the right budget and with complete peace of mind.

A few of our services are detailed below, but we offer a complete end-to-end IT support solution, either out-sourced or working along side your existing team.

  • Business IT Support

    IT solutions for business growth

    If existing infrastructure is holding back the potential of your business, NetDec can independently advise on the most suitable and cost effective business IT solutions to take your business forward.

    About

    A secure IT business strategy

    An important factor in your business IT solutions is your overall strategy, which incorporates IT policies, security and disaster recovery policy. NetDec consultants can help you draw up and implement these essential IT business solutions, providing a solid and secure foundation for your business growth. ×
  • Complete IT support

    Reliable and prompt IT support

    Reliable and prompt IT support is always just a call away with NetDec. If you have an issue with your software, hardware or network, NetDec guarantees a swift response and a satisfactory outcome.

    About

    Tailored IT support contracts

    We don’t believe in one-size-fits-all IT support. All businesses have different needs, so if you’re interested in protecting your business we’ll sit down with you and discuss what you need. With many options including warranty management, server support, emergency IT support and network support – we’ll make recommendations so you can make informed choices. ×
  • Remote IT Support

    Cost effective problem solving

    Remote IT support is a time- and cost-effective way of solving problems quickly, without the need for a site visit. Utilising secure software, Netdec’s engineers can access your servers and computer network, even PCs themselves, across the internet.

    About

    Remote IT support on a contract

    NetDec’s remote IT support service is available as part of a NetDec tailored IT support contract, an annual agreement you can pay for monthly and which you can tailor to your particular requirements and budget. ×
  • IT Consultancy

    Recommending the most appropriate solutions

    We pay special attention to your company objectives, existing infrastructure, industry, projected growth and expansion, budget and how both established and new technologies can best help you.

    About

    Useful IT consultancy

    Clients find NetDec’s IT consultancy very useful because we clearly identify what is working and what isn’t. Sometimes even the UK’s leading businesses find themselves unwittingly hamstrung by an outdated or inappropriate IT infrastructure. ×
  • Server Support

    Keeping your server working at peak efficiency

    Your server is probably an essential element of your business and, as such, must be kept working at its optimum efficiency, either via your in-house expertise or an external server support contractor like NetDec.

    About

    Contractual server support

    Server support is available as part of a NetDec tailored IT support contract. It’s an annual agreement you can pay for monthly, which gives your business the peace of mind of reliable, priority assistance when you need it most, as well as knowing that your server is being kept in tip-top condition. ×
  • Infrastructure

    Infrastructure design that works for your business.

    Your changing, growing business needs to be fully supported by its IT infrastructure design. what served your company last year may not be appropriate, useful or accommodating this year, and definitely not by next year if you have big plans.

    About

    NetDec and infrastructure design

    Business infrastructure design includes your hardware and software – PCs, networking, servers, printers, data storage, security and backup/emergency provision. It involves streamlining how it operates to improve business efficiency, updating components, programmes and services in line with your vision and making your infrastructure design fit-for-purpose. ×

What do our clients have to say?


“Netdec went above and beyond the original brief, as the club needed to install further screens at short notice. The call was received on a Thursday night, on the Friday the displays were collected from supplier in Huddersfield, and then the team worked until 11pm on the Friday night to get the screens installed ready for the PL match on Saturday”

Blackpool Football Club


“We have worked with Netdec for the past 9 years during which time they have supported the growth of the business as more forecourt sites were acquired and partner brands established across our estate. Netdec have successfully developed and integrated the necessary IT support infrastructure for us. Centralised systems are essential to a company of our size and enables us to realise our growth plans. Having a reliable and robust architecture platform is fundamental to our business and Netdec has greatly assisted us in realising this.”

Zuber Issa CEO, Euro Garages

We want to help your Business grow

We have the skills and experience to help you succeed and avoid any IT headaches along the way.

Why not give us a call on 01772 366100 or click the button below to:

Visit our contact page
Software

revolutionise
your business


Bespoke Software

Saving time and resources


If you have ever tried 'off the shelf' software you will have realised that you end up shaping your business around the way it works, rather than the software enforcing your business's best practices and procedures.

Similarly though if you have ever had software built you will probably have found that getting your software developers to understand what you want building is not an easy task.


NetDec's way of thinking about software



NetDec's focus is on Return on Investment with any software we build.

Many companies approach us with large briefs and specifications that have been created internally and although these are a great starting point, often they are created by people who do not understand software and what is costly to achieve and what is simple.

We do things differently. Once instructed we spend several days (depending on project size) within your business, talking to staff and observing how your business operates.

From these observations and interactions we can liase with key decision makers about where the greatest cost and time savings can be made in relation to the cost of development.

We then work out which areas of the software are essential, which are cost effective and which are 'nice to haves' that may not offer a direct ROI but can improve work flow and or usability.

To ensure that the software is a success we spend time with staff members checking that it is easy to use and fit for purpose as we develop, ensuring that when the software goes live it has the support of the staff. This is another large stumbling block to most software as staff can sometimes resist changes, therefore software buy-in across all aspects of the company is essential to ensure it succeeds.


Why choose NetDec as your Bespoke Software Development partner?



By spending the time getting to understand your business we can ensure that we focus on development that saves / makes your business the most money per pound spent.

By communicating with staff at all levels of the company we can ensure buy-in across the company ensuring that the software is a success.

'Little and often' releases - every time a part is created / adjusted we release it on our test server for testing / approval. This helps ensure all parts are fit for purpose and lets you see progress regularly and (as it does happen) if we have mis-understood anything you can catch it early and we can correct it early, saving time and development costs.

Constant communication - we provide regularly updates, both by phone and email. But what we do that our competitors don't is give you access to a client area that let's you see everything - warts and all! (see below)

Try our client area



Try a demo of our client area to see just how much information we share about your software project build progress.

You can access demos, invoices, quotes, project Gantt charts, updates, communications history, even raise and view progress of bugs and their fixes and where testing is up to.

All you have to do is give us a quick call on 01772 366100 to arrange a time and date that is convenient for you for a quick explanation of each page.

Don't worry, it only takes about 20 minutes to show you around and explain things!

We want to help your Business grow

We have the skills and experience to help your software project succeed and would love to hear about how we can help.

Why not give us a call on 01772 366100 or click the button below to:

Visit our contact page
Connectivity

reliable & fast
connections



Connectivity

Nowadays very few businesses can survive without a stable, reliable and fast internet connection. NetDec have a wide offering of connectivity solutions ranging from Broadband through to leased lines and VOIP solutions.

With typical savings on leased lines being anywhere from 40-60% and VOIP solutions starting at £12 per line, can your business afford to keep paying more?


Leased Lines

If you suffer from slow internet or even connection drop-outs you will appreciate how important a reliable and fast connection to the internet is nowadays, leased lines offer superior performance in both speed and reliability.

Benefits of a leased line

Standard broadband is not sufficient for businesses with multiple users. This is because standard broadband has something called a 'contention ratio'.

A contention ratio in it's simplest form is the number of people who are sharing a connection. So when you see '50mbps speeds' what this means is your connection is capable of those speeds, but only when other businesses / individuals aren't using that connection.

Contention ratios vary from 10-50, meaning your 50mbps can be anywhere from 5 to 1mbps at if everyone is using the connection at the same time!

Leased lines, however, have a contention ratio of 1, meaning you get the full speed all the time.

Not only that but leased lines benefit from a faster upload speed - so if you are saving files 'to the cloud' it will save you a lot of time!

Why choose a leased line from NetDec?

NetDec leased lines are typically 40-60% cheaper than our competitors, because of the volume we do each year we benefit from large bulk buying discounts which we can pass on to our customers.

Not only that but a lot of leased line companies charge a large amount of money for 'excess construction charges / installation' which can be as much as £20,000, NetDec leased lines typically have no installation charge up-front!

Finally we work hard to come up with innovative profit share schemes if your business is in a business park, or near a lot of other businesses, which can generate significant returns.


VoIP solutions

NetDec's hosted VoIP solution can be used for a single business user through to a global corporation.

Offering all the features of a physical phone system a hosted VoIP solution saves a lot of initial capital expenditure compared with purchasing a standard phone system with the same features.

For only £12.00 a month you get:

If your business could benefit from a faster and more stable connection plus cheaper calls then why not give us a call on 01772 366100 or click the button below to:

Visit our contact page
Why Us?

proactive and
customer focused



Let our
Clients
tell you

Most companies would waffle on about how fantastic they are - we prefer to let our clients do the talking for us!

Our clients use phrases such as "supported the growth of the business", "really helpful and efficient", "no fuss, no mess", "informed every step of the way", "all really friendly", "far exceeds what we originally specified" to describe NetDec and it's team - just see some of our testimonials below


“We have worked with Netdec for the past 9 years during which time they have supported the growth of the business as more forecourt sites were acquired and partner brands established across our estate. Netdec have successfully developed and integrated the necessary IT support infrastructure for us. Centralised systems are essential to a company of our size and enables us to realise our growth plans. Having a reliable and robust architecture platform is fundamental to our business and Netdec has greatly assisted us in realising this.”

Zuber Issa - CEO, Euro Garages



“I am writing to thank you and the NetDec team for resolving an ongoing issue I had been experiencing with my computer. Working remotely brings its advantages and disadvantages and it is now great to have full peace of mind knowing that any IT issues that may arise in the future will be resolved quickly and without any fuss, meaning I can get back to work quickly and continue to serve my clients. The service NetDec provides is excellent. From the moment I logged the issue, NetDec were really helpful and efficient in escalating the problem and ensured an engineer made contact with me in a timely manner. It is refreshing to be helped by a ‘techie’ that can use ‘plain’ English to assist you when explaining technical matters (which quite often bamboozle a ley person like me) and also that possesses a genuine customer focus and friendly approach. I have no hesitation in recommending you to my clients and friends and I look forward to working with NetDec in the future.“

Andrew Stirrup – Lead Consultant & Founder, Fresh Perspective



“This is a testament to NetDec for the way that your engineers patiently and professionally carried out a job at my premises down on Preston docklands. NetDec supplied, installed, commissioned and relocated all hardware and software into my new office. There was no fuss, no mess and the job looks brilliant especially with my two new widescreens and docking stations, now it looks the part, I just need to learn how to use it. In the future I would have no reservations recommending NetDec to any of my associates, friends and family. Thanks again.“

Stuart McDonald – JSM Vehicle Solutions



“I would like to take this opportunity to thank you all at NetDec for the fantastic work you did by setting up the networking cables and patch box ready for our broadband and phone systems in our new offices. Not only did you manage to squeeze this work into your busy schedule at very little notice to coincide with the BT engineers but you also carried out the work to an exceptionally high level. We were kept informed every step of the way and the photos you kindly sent of the actual hardware prior to installing really helped us visualise how the completed install would look. Its little things like this and the smoothness of the whole process really stood out with us and made what could of been a complicated process very easy. Therefore we would not hesitate in recommending you to all of our business contacts and look forward to working with you for many years to come.”

Matthew Lincoln – Director, Northern Monkey Creative Media



“Active Non Executive Services have been using NetDec since 2006. The team at NetDec are all really friendly and they have always provided the very best support of any company that I have ever dealt with. Following a calendar publishing and sharing problem, NetDec suggested switching to Microsoft 365 which we did. We were delighted the migration to 365 went smoothly and resolved the calendar share issue”

Helen Nicholls - ActivesNES



“We knew we had an innovative solution planned and finding an IT company who could move at our pace and who understood our principals of excellence and attention to detail seemed unlikely. NetDec have not only delivered what we originally scoped but that have also worked alongside us throughout the development process to add advice and value at every stage. The finished solution far exceeds what we originally specified and we are now in the envious position of having a great product to take to market and the confidence in our partner to know that solution will continue to grow stronger with every customer comment we receive.”

Tyrone Field – Director, Voluntas MRS

We want to add your testimonial to this page!

Why not give us a call on 01772 366100 or click the button below to:

Visit our contact page
Contact Us

we are here
to help


Contact Us

How can we help your business succeed?


Whether you are looking to solve some IT headaches with our IT Support, streamline your business and save time and money with our Software Development Team or ensure you don't suffer from slow internet or connectivity problems with our Connectivity Solutions we are here to help and look forward to hearing from you.

Call Us on 01772 366100



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Come and see us

NetDec Limited
15 Riversway Business Village
Navigation Way
Preston
PR2 2YP
England, United Kingdom
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